5 Principles of Quality Management for Continual Improvement

For organizations dealing with customers, quality management is one of the crucial factors. It is one of the management techniques where all employees focus on improving the ability to provide products on demand, which will help find a particular value.

To understand the principles of quality management professionals, one needs to enroll for Lean Six Sigma Certification, which will help them to get insights into principles for six sigma and learn the DMAIC method.

Lean Six Sigma Certification is one of the highly preferred courses for professionals looking forward to contributing to the enterprise.

What is Quality Management?

Quality management is evaluating and implementing systematic and practical actions to enhance the quality of products and services. Quality management is a continual improvement process, so every activity should be considered in this context.

It is essential to measure, analyze, and take corrective actions to improve the product or service quality. The Lean Six Sigma Certification makes you enhance the quality in any industry. The Six Sigma approach has been adapted for organizations that provide goods and services to customers in various sectors such as healthcare, education, manufacturing, banking, oil and gas, pharmaceuticals, etc.

Five Principles of Quality Management

(1.) Customer Focus

Corporations are increasingly looking to focus on the customer. The reasoning is simple - customers are more engaged when they feel that they are being heard. The main thing that corporations need to do is focus on the customer's needs and not just their own.

Some examples of companies that have done this successfully include Delta Airlines, Zappos, Tesla, Virgin Atlantic, and Virgin America. When they were faced with situations where they were in danger of losing their customer base, they listened to their needs and responded accordingly with appropriate actions

(2.) Commitment towards Employee

A vital factor of an employee's commitment is their feeling of professional stability. Employees who feel that they are at risk of being laid off or at risk for their jobs becoming obsolete often feel more stress and anxiety than those who perceive themselves to be safe in their current position.

(3.) Integrated System  

An integrated system is composed of multiple components. The term is usually used to refer to systems that are designed to work together seamlessly. For example, an integrated system for creating websites may have different tools on it that are used for other aspects of the design process.

(4.) A Systematic Plan

The systematic approach is an essential part of creating a plan or goal because it helps with decision-making. There won't be any long-term repercussions because the decisions were made systematically, considering how they will affect the end goal.

This systematic approach can also apply to how you manage resources efficiently because it allows for better organization of what needs to be done first or second.

(5.) Scopes for Continual Improvement

Continual improvement is a process in which we focus on continuous positive change in an organization. We should constantly be improving and never settling.

We should not be content with the status quo; we need to see where we can improve and make changes accordingly.

The Final Thoughts

Entrepreneurs need to keep up with the latest trends and changes in their industry. They need to be aware of the latest technologies that can help them improve their products and services and save time, money, and resources. Professionals can look for Lean Six Sigma Certification if they want to constantly improve the quality of products and services